Upon receiving the goods, it is your responsibility to check the goods properly for any visible defects and to exercise due diligence in checking the goods upon delivery.

If you discover any defect in your product, you may return the item in new condition within 7 days of delivery for a replacement. If a replacement is not available we may at our sole discretion provide a refund. You will be notified by email of the status of the replacement.

For defects in perishable goods or produce, you must return the items within twenty four (24) hours of delivery.

For any return of Homemaker items due to faults then the Manufacturer’s warranty applies.
In the event Extended Warranty is purchased then the terms and conditions of the Extended Warranty applies.

Replacements or refunds do not cover faults arising from:
Normal wear and tear, or
Changes to the original item, or
Damage caused by perfume, hairspray, chlorine, water or other agents, or
Damages to the goods caused by you or any other person, either deliberately or accidental.For any claim to be made the item must be sent to the MH’s store from where the goods were dispatched.

When returning your defective goods, please ensure you have the original copy of your receipt and reference number.

Goods returned can only be exchanged for same or like products. You are not entitled to reimbursement in cash or any monies over-the-counter. MH’s may exercise its sole discretion to credit the refund amount on your credit card.

Change or cancellation of an order

If you wish to change or cancel an order, contact our E-Commerce Officer at any time during business hours between 8am to 5pm Fiji Time, from Monday to Friday on (679) 331 5299 or email customercare.mh@carpenters.com.fj. Orders can be changed or cancelled within 8hours of receipt of confirmation.

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