Thanks for shopping at MH Online.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Unavailability
All effort is made to ensure that all products that are shown on our online store are in stock. In the rare occasion that any product is unavailable, the customer will be advised at the earliest possible time. In such cases the customer is given the below options;
- Initiation of a refund to their credit card (or original method of payment). NOTE: Refunds processing time may vary based on the card issuer’s policies.
- An offer to purchase similar, available product(s) to the amount of the same product that was ordered.”
Contact Us
If you have any questions on how to return your item to us, contact customercare.mh@carpenters.com.fj