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Thank you for visiting and shopping at MH Online. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Within City / Town Limits (5km Boundary) $15.00 VIP
Outside City / Town Limit (10km Boundary) $25.00 VIP
Outside Boundary (Above 10km) $25.00 + (1.5 * Additional km) VIP
Outside Viti Levu/Vanua Levu (e.g. Lau Group, Lomaiviti Group & Rotuma) Additional boat charges and delivery will be applicable.
*These rates may vary from time to time and are subject to change without any notice.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
MH Online DOES NOT ship to remote addresses, and PO/GPO/Primate Mail Bag addresses.
Shipment Confirmation & Order Status
The order number can be used to contact your nearest store location selected during check out and get information on the status of your order.
Customs, Duties and Taxes
MH Online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
MH Online is not liable for any products damaged or lost products. Please check your delivery against your order carefully.
Please save all packaging materials and damaged goods before filing a claim. Investigation of claim may take upto 7 working days.
International Shipping Policy
We currently DO NOT ship outside Fiji.